At TCCS, we strive to provide our client with bespoke packages to meet the individual needs of our clients and their customers.
We continually collaborate with our corporate partners, insurance companies, banks, vehicle manufacturer, car rental companies, car dealer groups, importers, or fleet management businesses. Our aim is to turn a potentially difficult and stressful situation into a positive interaction.
The Auto assistance services we offer can include:
- Cover for cars, LCVs, and motorcycles
- All recoveries to client authorized workshops/ bodyshops
- Brand dedicated technicians and operation centre
- ‘Customer Service’ branded technician vehicle as primary or secondary resource
- Use of client and/ or Bosch diagnostic equipment.
Towing Services/ Repair on the Spot
- Offer a phone assist, whenever possible
- If the breakdown is more serious, we dispatch a vehicle recovery service
- 24/7, 365 days accident and recovery service
- Call Handling and claim management
Customer Relationship Management
- Multi-channel CRM Programmes configured to our client’s specific needs
- Outbound contact via telephone, letter, email, SMS, or social media
- In-depth analysis reports of contact type including Channel, Product, Retailer, and Assistance Service
- Product knowledge expertise
- Outbound satisfaction surveys
- Support for industry events
- Covers routine vehicle check-ups (usually specified in the Manufacturer’s Maintenance Schedule )
- Provide warranties that extend the original manufacturer warranty